Last Updated: 11/24/25

Samson Home Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website, contact us, or use our services.

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1. Information We Collect

Information You Provide Directly

We may collect personal information when you:

 • Request an estimate

 • Schedule a service

 • Submit a form

 • Contact us by phone, email, or text

This may include:

 • Name

 • Phone number

 • Email address

 • Service address

 • Project details or notes you provide

Automatically Collected Information

When you visit our website, we may automatically collect:

 • IP address

 • Browser type

 • Device information

 • Pages viewed

 • Cookies or similar tracking data

This is used to improve site performance and user experience.

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2. How We Use Your Information

We use your information to:

 • Provide plumbing, electrical, HVAC, and related services

 • Schedule appointments and send confirmations

 • Send service updates, reminders, and follow-ups

 • Improve our website and customer experience

 • Respond to inquiries or customer support requests

 • Process billing or payment information (when applicable)

We never sell your information to third parties.

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3. Sharing of Information

We may share your information only in these situations:

 • Service-related tasks (for example, with technicians assigned to your job)

 • Trusted third-party tools for scheduling, invoicing, or communication

 • Legal requirements if necessary to comply with law enforcement or a court order

All third parties are required to keep your information confidential.

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4. Cookies & Tracking Technologies

Our website may use cookies or similar tools to:

 • Keep the site running properly

 • Improve loading speed

 • Understand visitor behavior

 • Track basic analytics

You may disable cookies in your browser settings, though some features may not function correctly.

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5. Data Security

We take reasonable steps to protect your information from:

 • Unauthorized access

 • Misuse

 • Loss

 • Alteration

While no online system is 100% secure, we use industry-standard safeguards to protect your data.
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6. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

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7. Your Rights

You may request:

 • Access to the personal information we hold

 • Corrections to inaccurate information

 • Removal of your data (unless required for legal or service-related reasons)

To make a request, contact us at the information provided below.

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8. Children’s Privacy

Our services are not directed toward children under 13.

We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated date.

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Samson Home Service

415-827-7754

sam@samsonhomeservice.com