GENERAL SERVICE

What services does Samson Home Service provide?

We provide a full suite of electrical, plumbing, heating, cooling, boiler, solar, generator, and smart home services for homes and small businesses across the North Bay. Whether you need routine maintenance, system troubleshooting, emergency repairs, or a complete upgrade, our licensed team handles each project with precision and care. We work with modern equipment, follow all local codes, and deliver solutions built to last. From energy-efficient HVAC installations to whole-home rewiring, solar integration, and smart home automation, we’re here to keep your property safe, comfortable, and running at peak performance.

Do you offer free estimates?

Yes. We offer free in-person estimates for most installations, system replacements, and larger projects. A technician will come out, evaluate the space, review your options, and walk you through the best solutions for your property. You’ll get a clear, itemized estimate so you can make an informed decision with full confidence before we start any work.

Are your technicians licensed?

Yes. Samson Home Service relies on trained, licensed professionals for every electrical, plumbing, HVAC, and specialty service we provide. Our technicians undergo ongoing training, carry all required certifications, and follow strict safety standards on every project. When you call us, you’re getting experienced professionals who know how to diagnose, repair, and install systems the right way.

Do you guarantee your work?

Absolutely. Our 5★ Guarantee means no shortcuts, no surprises, and work done right the first time, every time. We stand behind every repair, installation, and upgrade with real accountability, not just words on a page. Our technicians follow strict quality standards to ensure your home or business gets safe, clean, reliable workmanship. If something isn’t right, we make it right — no hassle, no runaround, and no excuses. Your satisfaction, comfort, and peace of mind are at the center of everything we do. When you choose us, you’re choosing honest service, dependable results, and a team that treats your home like our own.

ELECTRICAL

How do I know if I need a new electrical panel?

You may need an upgrade if you’re experiencing frequent breaker trips, limited circuit space, flickering or dimming lights, an older panel that’s 25+ years old, or any visible damage or corrosion. These signs usually mean your electrical system is struggling to keep up with demand or has worn components that can affect safety and performance.

Do you install EV chargers?

Yes. We install home charging stations and dedicated 240V circuits for all electric vehicle makes and models. Whether you drive a Tesla, Rivian, Ford, Hyundai, or any other EV, our team can set up a reliable charging solution that fits your home’s electrical system. We handle everything from assessing your panel capacity to installing the circuit, mounting the charger, and ensuring it’s safely configured and up to code. A dedicated 240V line gives you faster, more efficient charging and helps protect your electrical system from overload. If you’re upgrading to an EV or simply want a smoother charging experience at home, we can get your setup ready.

Do you offer whole-home surge protection?

Yes. We install panel-mounted surge suppression systems that protect your entire electrical system, electronics, and appliances. A whole-home surge protector doesn’t just guard against lightning strikes — it also protects you from everyday voltage spikes caused by utility fluctuations, large appliances cycling on, or issues in the neighborhood grid. These surges can slowly damage sensitive equipment over time, shortening the lifespan of TVs, computers, HVAC systems, and smart devices. By installing a panel-mounted unit, we provide an added layer of defense that helps keep your home safe, reduces the risk of costly repairs, and ensures your electrical system operates reliably year-round.

Can you install generators or transfer switches?

Yes. We install whole-home standby generators and automatic transfer switches to keep your property powered safely during outages. Our team handles the full process — from evaluating your electrical load and recommending the right generator size to installing the transfer switch, coordinating fuel connections, and ensuring everything meets code. A properly installed standby generator turns on within seconds of a power loss, keeping essentials like heating, cooling, refrigeration, medical devices, and security systems running without interruption. It’s a reliable, long-term solution for homes and small businesses that want dependable backup power and peace of mind year-round.

PLUMBING

What plumbing services do you offer?

We handle everything from everyday plumbing needs like leaks, fixture installs, drain cleaning, and sewer repairs to larger projects such as full repiping and water heater services. Our team also installs and maintains sump pumps, booster pumps, and modern smart plumbing upgrades that help improve efficiency, water pressure, and overall system reliability. Whether it’s a quick repair, a diagnostic issue, or a full system overhaul, we provide solutions designed to keep your home or small business running smoothly and safely year-round.

Do you work on tankless and traditional water heaters?

Yes. We repair, replace, and maintain all major types of water heaters, including tankless systems, traditional tank units, high-efficiency heat pump models, and indirect water heaters. Whether your system needs a simple tune-up, a part replacement, or a full upgrade, our team provides accurate diagnostics and reliable solutions tailored to your home’s hot water needs. We handle everything from improving performance and efficiency to installing modern, energy-saving systems that deliver consistent hot water and long-term reliability. If your water heater is leaking, running out of hot water too quickly, or showing signs of age, we can get it back to peak condition or help you choose the right replacement.

How do I know if my home needs repiping?

Warning signs of failing or outdated plumbing can include discolored or rusty-looking water, noticeably low water pressure, recurring leaks that keep coming back, or pipes that show visible corrosion. Strange smells coming from your water or drains can also indicate buildup, contamination, or internal pipe damage. Homes with old galvanized, lead, or polybutylene piping are at even greater risk, as these materials break down over time and can cause major leaks, water quality issues, and costly damage. If you’re seeing any of these symptoms, it’s a strong indication that your plumbing system needs repair or a full repipe to protect your home.

Do you handle sewer camera inspections?

Yes. We use advanced drain-line cameras to accurately locate blockages, breaks, and root intrusion inside your sewer or drain system. A video inspection lets us see the exact condition of the pipes from the inside, helping us pinpoint the problem without unnecessary digging or guesswork. This technology is especially useful for identifying cracked lines, collapsed sections, heavy buildup, or tree roots that have grown into the pipe. With a clear view of what’s happening underground, we can recommend the right repair solution, prevent recurring issues, and help you avoid major damage or expensive emergencies in the future.

DRAIN & SEWER

What causes frequent drain clogs?

Common causes of drain and sewer problems include hair buildup, grease accumulation, invading tree roots, and years of sediment or scale forming inside older pipes. These issues can slow your system down, create recurring clogs, or even lead to major blockages and pipe damage if left untreated. A professional camera inspection allows us to pinpoint the exact cause and location of the problem, giving you a clear picture of what’s happening inside the line. With that information, we can recommend the right repair or cleaning method and help prevent the issue from coming back.

Is hydro-jetting available?

Yes. We use high-pressure water jetting to clear heavy blockages and thoroughly clean the inside of your pipes. This method uses a powerful, controlled stream of water to break through grease buildup, scale, roots, and other debris that traditional snaking can’t fully remove. Jetting not only restores proper flow but also cleans the pipe walls, helping prevent future clogs and improving long-term system performance. It’s one of the most effective solutions for stubborn or recurring drain issues, especially in older plumbing systems or lines with significant buildup.

Do you offer trenchless sewer repair?

Yes. When the existing line qualifies, trenchless replacement allows us to repair or replace your sewer line with far less disruption than traditional excavation. This method minimizes damage to landscaping, driveways, and concrete surfaces by avoiding large trenches and heavy digging. Instead, we use specialized equipment to install a new pipe through small access points, preserving most of your yard and hardscaping. Trenchless solutions are faster, cleaner, and often more cost-effective, making them an excellent option for homeowners looking to upgrade aging or damaged sewer lines without major property damage.

HVAC (Heating & Cooling)

Do you repair and replace heating and cooling systems?

Yes. We service, repair, and replace furnaces, heat pumps, mini-splits, and full HVAC systems for homes and small businesses. Whether your system is struggling to keep up, making unusual noises, blowing weak air, or simply reaching the end of its lifespan, our team provides thorough diagnostics and dependable solutions. We handle everything from seasonal tune-ups and efficiency improvements to full system upgrades designed to improve comfort and lower utility costs. If your heating or cooling system needs attention, we can restore performance or help you choose the right replacement for long-term reliability.

Do you provide maintenance plans?

Yes. Annual maintenance plays a big role in keeping your heating and cooling system running at its best. A yearly tune-up helps improve overall comfort, prevents unexpected breakdowns, and keeps your equipment working efficiently throughout the seasons. During maintenance, we clean components, check safety controls, tighten electrical connections, and make sure everything is operating correctly. This reduces wear and tear, lowers energy costs, and can significantly extend the lifespan of your system. Regular maintenance is one of the most effective ways to protect your investment and avoid expensive repairs down the road.

What are the signs I need HVAC maintenance?

Uneven temperatures from room to room, weak or inconsistent airflow, rising energy bills, unusual noises, or poor heating and cooling performance are all signs that your HVAC system may be struggling. These issues can come from clogged filters, failing components, ductwork problems, or an aging system that can no longer keep up with demand. You might also notice longer run times or hot and cold spots throughout your home. Addressing these symptoms early can prevent bigger breakdowns, improve comfort, and help your system operate more efficiently year-round.

Do you install ductless mini-split systems?

Yes. We install and repair mini-split and multi-zone systems for home additions, rooms without existing ductwork, garages, offices, and full-home zoning solutions. These systems provide efficient heating and cooling exactly where you need it, without the cost or disruption of running new ductwork. Whether you’re looking to condition a single space or create customized temperature zones throughout your home, we can design the right setup, handle the installation, and provide long-term repair and maintenance support. Mini-splits are quiet, energy-efficient, and a great way to improve comfort in hard-to-reach areas.

BOILERS

Do you repair and replace boilers?

Yes. We handle boiler tune-ups, repairs, replacements, and efficiency upgrades for a wide range of systems. Whether your boiler is making unusual noises, struggling to heat evenly, or simply due for routine maintenance, our technicians can diagnose the issue and restore proper performance. We also replace outdated or inefficient units with modern, energy-saving models that provide better comfort and lower operating costs. From improving reliability and safety to maximizing efficiency, we make sure your boiler runs at its best throughout the heating season.

What is included in a boiler tune-up?

We perform a detailed boiler inspection that covers every critical part of the system. This includes checking system pressure, examining all connections, cleaning internal components, and testing the ignition and burner assembly to ensure proper operation. We also run a full set of safety checks to verify that the system is venting correctly and operating within safe limits. Finally, we optimize the system for efficiency by adjusting settings, inspecting pumps and controls, and confirming that heat is being distributed evenly. This thorough process helps prevent breakdowns, improve performance, and extend the life of your boiler.

Can you repair hydronic baseboards or radiators?

Yes. We service baseboard heaters, hot-water radiators, and all types of hydronic heating components. Our team can troubleshoot uneven heating, noisy pipes, circulation issues, thermostat problems, and temperature inconsistencies throughout the home. We clean, repair, and adjust each component to ensure proper flow and efficient heat distribution. Whether your system needs routine maintenance, a part replacement, or a full upgrade, we make sure your hydronic heating operates safely, quietly, and reliably all season long.

SOLAR

Do you install solar systems?

Yes. We provide complete solar system planning, installation, and ongoing support for homeowners who want to lower their energy bills and gain greater energy independence. Our team evaluates your home’s energy usage, roof structure, and sun exposure to design a system that delivers long-term savings and reliable performance. We handle permitting, equipment selection, installation, and system activation, ensuring everything meets code and operates efficiently. Once installed, we offer continued support and maintenance to keep your solar system producing at its best for years to come.

What are the benefits of going solar?

Lower utility bills, access to rebates and tax credits, reliable backup options, a reduced carbon footprint, and long-term energy stability are some of the biggest benefits of going solar. A well-designed system can significantly cut your monthly energy costs while protecting you from rising utility rates. Many homeowners also qualify for state or federal incentives that help offset installation costs. Solar power reduces dependence on the grid, supports cleaner energy use, and provides a more stable and predictable energy future for your home.

Will you inspect my home for solar readiness?

Yes. We perform a full site assessment before providing project timelines and cost ranges. This assessment allows us to evaluate the layout of your property, the condition of existing equipment, accessibility, electrical or structural requirements, and any potential challenges that may affect the installation. By taking accurate measurements and reviewing system needs upfront, we can give you a realistic estimate of both cost and scheduling. This ensures there are no surprises and helps us design the safest, most efficient solution for your home or business.

BACKUP POWER

Do you install standby generators?

Yes. We install whole-home generator systems that provide automatic backup power during outages. These systems are designed to turn on within seconds of a power loss, keeping essential appliances, heating and cooling, lighting, refrigeration, medical devices, and security systems running without interruption. We handle the full installation process, including assessing your energy needs, sizing the generator correctly, installing the transfer switch, coordinating fuel connections, and ensuring everything meets local codes. A properly installed standby generator gives your home reliable protection, long-term peace of mind, and a dependable source of power no matter the weather or grid conditions.

Do I need a transfer switch?

Yes. A transfer switch is the key component that safely switches your home from grid power to generator power during an outage. Instead of relying on extension cords or risky manual connections, the transfer switch automatically isolates your home from the utility grid and sends power directly from the generator to your electrical panel. This prevents backfeeding, protects utility workers, and ensures your appliances, lights, HVAC system, and essential circuits receive stable, reliable power. It’s the safest and most effective way to run a standby generator and keep your home protected during outages.

INDOOR AIR QUALITY

Do you offer air quality solutions?

Yes. We install air cleaners, advanced filtration systems, smart thermostats, and humidity control equipment to improve both comfort and air quality in your home. These upgrades help remove allergens, dust, and airborne contaminants while keeping humidity levels balanced and energy use efficient. Smart thermostats give you better control over your heating and cooling, learning your preferences and helping reduce utility costs. Whether you’re looking to improve indoor health, enhance comfort, or modernize your HVAC system with smarter technology, we can design and install the right combination of equipment for your space.

SMART HOME INTEGRATION

Can you install smart switches or lighting?

Yes. We install smart switches, smart lighting, and home automation controls to make your space more efficient, comfortable, and intuitive. These systems allow you to control lights, schedules, and scenes from your phone or voice assistant, giving you greater convenience and energy savings. We handle everything from upgrading existing switches to designing full-home smart lighting layouts with dimmers, motion sensors, and custom automation settings. Whether you want hands-free control, enhanced security, or a more modern and connected home, we can install the right smart solutions to fit your needs.

Do you integrate smart HVAC systems?

Yes. We set up smart thermostats and zoned HVAC controls to give you better comfort, efficiency, and control over your home’s heating and cooling. Smart thermostats learn your habits, adjust temperatures automatically, and help reduce energy costs by running your system more efficiently. Zoned HVAC controls take it a step further by allowing you to set different temperatures in different areas of the home, eliminating hot and cold spots and improving overall comfort. We handle the full installation, configuration, and system integration so everything works seamlessly with your existing HVAC setup.

SCHEDULING & PRICING

How do I schedule service?

You can reach us by phone, text, or through our online contact form — whichever is most convenient for you. Our team responds quickly, walks you through the next steps, and helps schedule a visit based on your availability. Whenever possible, we offer same-day or next-day service so urgent issues get resolved fast. Whether you have a simple question, need an estimate, or want to book a repair right away, getting in touch is easy and our team is ready to help.

Do you charge trip or diagnostic fees?

For repairs, we provide a clear diagnostic fee and upfront pricing before any work begins. Once a technician evaluates the issue, we explain the problem, outline your options, and give you a straightforward quote so you know exactly what to expect. There are no hidden charges or surprise costs — you approve the work before we move forward. This approach ensures transparency, helps you make informed decisions, and gives you full confidence in the repair process from start to finish.